Support Policy

SUPPORT POLICY

The Quna ecommerce Store strives for excellence and professionalism in providing customer service,

Both inside and outside the organization, within the limits of available, well-managed resources.

To accomplish this mission, we agree upon these values:

Anticipating the needs of our customers and planning accordingly

Greeting our customers promptly, cheerfully and respectfully

Listening carefully and giving full consideration to the requests and concerns of our customers

Communicating honestly, courteously and knowledgeably

Providing follow-through for our customers promptly, responsibly and efficiently

Serving with pride, commitment, and with high ethical standards

Respecting the individual and encouraging participation

Policy Statement

It is the Quna ecommerce Store’s policy and responsibility to provide excellent service to the public.

Customer feedback helps us measure whether our services are meeting public needs and

Expectations. It also helps us identify problems that need to be solved. High quality customer

Service depends on customer feedback. While praise is always welcome, constructive criticism is

Truly helpful in the long run.

The purpose of this policy is to establish uniform standards and procedures for responding to

Customer feedback, thus making sure those responses is timely and that issues do not “fall

Through the cracks.” The policy strives to treat every interaction with the public as an opportunity

to produce a satisfied customer, or at least one who feels that he or she was listened to and

Taken seriously, even if it was not possible to meet his or her request.

Customer feedback comes to the Quna ecommerce Store in many ways. This policy outlines a

procedure for responding to complaints, requests for service and questions that come to the

Quna ecommerce Store Office through a customer visit, call, letter or email. Departments are

expected to use similar standards and procedures for the complaints, requests and questions that

come directly to the department and not through the Quna International Office.

Response Standards

When possible, complaints, questions and requests for service should be resolved in “real time”

on the same day they arrive. However, in many instances, referral and follow-up are necessary

in order to fully understand and resolve the issue. In such instances, the following standards for

Acknowledgement and resolution should be followed.

Taxes

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cusses etc.

Children

Use of qnstore.in is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may purchase only with the involvement of a parent or guardian.

Communications

When you visit qnstore.in, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.

For more inquiry please contact us:- support@qnstore.in